Distinctive HR Policies and Practices Research Paper

Distinctive HR Policies and Practices - Research Paper Example The research paper "Distinctive HR Policies and Practices" talks about such distinctive HR policies and practices as compensation and benefits, training, organizational culture, flexibility in the scheduling and methods for attracting and retaining employees by the example of company Mayo Clinic. Mayo Clinic developed slowly with the help of the medical practice of a pioneer doctor known as Dr. William Worrall Mayo. Over time, the demand for the medical services increased and other doctors and science researchers were asked to join the world’s first private integrated group practice. Doctors and students came from around the world to learn new techniques from the Mayo Doctors, and patients came from around the world for diagnosis and treatment. Mayo Clinic consists of over 55,000 doctors, nurses, scientists, students, and allied health staff at Mayo Clinic locations in the Midwest, Arizona, and Florida. Their mission is to inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education and research. The health benefits provided by Mayo Clinic can be said to be unique as they are tailored towards preventive rather than curative direction. These health benefits cover both full-time and part-time employees and residents who are in the Mayo School of Graduate Medical Education. This health benefit plan according to the CNN rating is not 100% as it is a non-profit organization with only an annual $3 billion, but it covers the children. (who are under 3 years of age). Among the offered health benefits covers includes a fitness center that is onsite and a gym membership both at a subsidized cost. It has outpatient health services (which are provided b y their medical specialists within their clinics which assist in cutting their expenditure on insurance services). There are also

Major reasons for losing clients at work and steps to be taken in Research Paper

Major reasons for losing clients at work and steps to be taken in eradicating these problems - Research Paper Example The project also strives to propose possible measures of addressing these problems. The research questions that will guide the survey include: What are the causes of customer complaints, which are the most important in terms of frequency, and which resolutions are feasible to management. Data collection will be conducted through online focus groups while content tracking and run charts will be applied for data analysis. Table of Contents 1.Abstract 2 Table of Contents 3 2.Framing the Research 5 2.1Reviewing My Professional Context 5 2.2 Review of External Knowledge 6 2.3 Training 7 2.4 Motivation 8 2.5 Communication with Staff 8 2.6 Equipments 8 2.7 Customer Complaint Analysis 9 2.7.1. Error or Unreasonable Expectations 9 2.7.2. Reasonable Mistakes 10 2.8 The Iceberg Theory 10 2.9 Fishbone Theory 12 Fishbone Diagram 13 2.9.1 Economic Theory 14 3.Research Purpose & Research Questions 15 4.1 Research approach 15 4.2 Methods of Data Collection and Research 16 4.2.1 Stage 1: Alternative Method of Data Collection (RQs A & B) 16 4.2.1 Stage 2: Alternative Method of Data Analysis (RQ C) 18 6.Conclusion 21 7. ... I am delegated to deal with complaints and recommendations that are received to a dedicated email address on a daily basis from the clients. My position in the organization gives me an opportunity to oversee the day-to-day activities of the organization. This is because I have to authorize all the paperwork before it is entered onto the company’s database. My position empowers me with vast knowledge that enables me access adequate data and information vital for this research. However, although I have access to this information, I have not systematically identified what are the causes of the growing number of complaints. The purpose of the project is to identify the main causes of complaints within the company. The organization is having difficulties with complaints i.e. 20 complaints per month within the last 3 months. This is making the company experience financial losses as considerable resources are being channeled to improvement strategies aimed at curtailing these complai nts (Young, 2008). However, these strategies are proving inefficient. The company image is also being soiled by increased complaints; lowering its competitiveness. Complaints are also wasting precious time that could otherwise be utilized by employees in improving productivity within the company. The complaints come in a repetitive pattern signaling that their causes could be interrelated, or recur even after the staff have addressed them and confirmed that everything is in order. This act of irresponsibility on behalf of the temporary staff can be mainly due to lack of training provided to them. This is because they are on temporary contract and lack job